Return & Refund Policy

At Robert James Jewelry, every piece is thoughtfully created with care and attention to detail. We want you to love your purchase, and we're here to help if something isn't quite right.

14-Day Returns

We offer a 14-day return policy on eligible jewelry. You have 14 days from the date your order is delivered to request a return.

To qualify, jewelry must be unworn, unused, and in its original condition and packaging, with any original tags attached. Proof of purchase is required.

How to Start a Return

Please email hello@RobertJamesJewelry.com with your order number and reason for requesting a return.

Returns must be approved before items are shipped back. Once approved, we'll provide return instructions.

Please do not send items back without contacting us first.

Return Shipping

For returns that are not due to an error on our part, customers are responsible for return shipping costs. We recommend using a trackable shipping service.

If you receive an incorrect, damaged, or defective item, we'll work with you to resolve the issue at no additional shipping cost to you.

Custom & Personalized Jewelry

Because custom and personalized jewelry is created especially for you, these pieces are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

This includes special orders and custom-designed necklaces.

Wear Your Purpose Apparel & Accessories

Our Wear Your Purpose T-shirts and accessories are printed especially for you when you place your order. Because they are made to order, we cannot accept returns or exchanges for changes of mind, incorrect sizes, or colors selected at checkout.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery, including your order number and photographs of the issue, so we can arrange an appropriate resolution.

Damaged or Incorrect Jewelry

Please inspect your jewelry upon delivery. If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can make it right.

Exchanges

For eligible jewelry, the simplest way to exchange an item is to request a return and, once approved, place a new order for the piece you would prefer.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Questions?

We're always happy to help.

Robert James Jewelry
Email: hello@RobertJamesJewelry.com

Thank you for supporting handmade jewelry and our mission to celebrate creativity, individuality, and inclusion.

Nothing in this policy limits rights that cannot legally be excluded.