Terms of Service

Last updated: October 21, 2026

OVERVIEW

This website is operated by ROBERT JAMES JEWELRY. Throughout the site, the terms “we,” “us,” and “our” refer to ROBERT JAMES JEWELRY.

ROBERT JAMES JEWELRY offers this website, including all information, tools, products, and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree, please discontinue using our website.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have given consent for any minor dependents to use this website.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright and intellectual property laws.

You must not transmit viruses, malware, or any code of a destructive nature.

A violation of these Terms may result in termination of your access to our Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason.

You understand that information you provide, other than payment card information, may be transferred across various networks and adapted to technical requirements. Payment card information is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services or website content without our express written permission.

The headings in these Terms are included for convenience and do not affect their interpretation.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We strive to provide accurate, complete, and current information on our website.

However, we cannot guarantee that all information will always be free from errors or omissions.

We reserve the right to modify website content, product information, and other materials at any time without prior notice, except where required by law.

Information on our website is provided for general informational purposes. Customers should review product descriptions carefully before purchasing.

SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify, discontinue, or update any product, collection, or service at any time.

We are not responsible for price changes, product discontinuations, or modifications to our website, except as required by applicable law.

SECTION 5 — PRODUCTS AND SERVICES

At Robert James Jewelry, our jewelry is thoughtfully designed and handcrafted with care and attention to detail.

Many of our pieces feature natural freshwater pearls, gemstones, leather, and other distinctive materials.

Because of the natural characteristics of these materials and the handmade nature of our jewelry, slight variations in color, shape, size, texture, and appearance may occur.

These variations are part of what makes each piece unique and should not necessarily be considered imperfections or defects.

We make every effort to accurately display the colors, details, and dimensions of our products. However, colors may appear slightly different depending on your device, screen settings, and lighting conditions.

Some products are available in limited quantities or may be one-of-a-kind.

We reserve the right to limit product quantities, discontinue products, or modify product descriptions and pricing when necessary.

Custom and Personalized Jewelry

We welcome custom jewelry requests, including personalized necklaces, bridal party jewelry, and pieces created for special occasions.

Custom jewelry is designed specifically for the customer based on agreed-upon details.

Because these pieces are made especially for you, custom and personalized jewelry is considered final sale and cannot be returned or exchanged unless it arrives damaged, defective, or incorrect, subject to applicable law.

Wear Your Purpose Apparel and Accessories

Our Wear Your Purpose collection includes apparel and accessories produced through third-party printing and fulfillment partners.

These products are made to order. Please review product descriptions, sizing information, and color selections carefully before purchasing.

Returns and exchanges for these products are subject to our published Return & Refund Policy.

All products purchased through our website are subject to our Return & Refund Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders when necessary, including orders that appear fraudulent, contain incorrect information, or involve unavailable merchandise.

We may limit quantities purchased per person, household, or order.

If we modify or cancel an order, we will attempt to notify you using the email address or contact information provided at checkout.

You agree to provide accurate, complete, and current billing, shipping, and contact information for all purchases.

You are responsible for updating your information when necessary to ensure successful order processing and delivery.

For more information about returns and refunds, please review our Return & Refund Policy.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools, applications, or services that are not operated or controlled by Robert James Jewelry.

These tools are provided subject to their respective providers' terms and conditions.

Your use of third-party tools is at your discretion and subject to any applicable third-party policies.

We may introduce additional features, services, or tools in the future. Such additions will also be subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

Our website may include links to websites or services operated by third parties.

These links are provided for convenience or additional information.

Robert James Jewelry does not control third-party websites and is not responsible for their content, privacy practices, security, or accuracy.

We encourage customers to review the policies and terms of any third-party websites they visit.

SECTION 9 — USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit reviews, feedback, suggestions, photographs, or other content to Robert James Jewelry, you agree that we may use, reproduce, publish, or share such content in connection with our business, subject to applicable law and any permissions required.

You represent that content you submit does not violate the intellectual property, privacy, or other rights of third parties.

We reserve the right to remove content that is unlawful, offensive, misleading, inappropriate, or violates these Terms.

You are responsible for the accuracy and legality of any content you submit.

We do not assume responsibility for content posted by third parties, except as required by applicable law.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We take customer privacy seriously and use personal information to process orders, provide customer support, fulfill purchases, and operate our online store.

For details about how your information is collected, used, and protected, please review our Privacy Policy.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or delivery estimates.

We reserve the right to correct such errors and update information when necessary.

We may cancel orders affected by significant pricing or product-information errors, subject to applicable law. If payment has already been collected for a canceled order, an appropriate refund will be issued.

SECTION 12 — PROHIBITED USES

You are prohibited from using our website or its content:

• For unlawful or unauthorized purposes.

• To violate intellectual property rights.

• To submit false or misleading information.

• To harass, threaten, abuse, or discriminate against others.

• To upload viruses, malware, or harmful code.

• To collect personal information about others without authorization.

• To engage in spam, phishing, or fraudulent activity.

• To interfere with the security or operation of our website.

• To reproduce or exploit our website content without permission.

• To violate applicable federal, state, or local laws.

We reserve the right to restrict or terminate access to our website when these Terms are violated.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We strive to provide a reliable, secure, and enjoyable shopping experience.

However, we cannot guarantee that access to our website will always be uninterrupted, error-free, or completely secure.

Our website and its services are provided on an “as is” and “as available” basis, except where otherwise expressly stated or required by applicable law.

To the fullest extent permitted by applicable law, ROBERT JAMES JEWELRY shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ROBERT JAMES JEWELRY and its representatives, service providers, contractors, and suppliers from claims, damages, liabilities, or expenses, including reasonable attorneys' fees, arising from your unlawful use of our website, your breach of these Terms, or your violation of the rights of another party.

SECTION 15 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall continue in full force and effect.

SECTION 16 — TERMINATION

These Terms remain effective unless terminated by you or Robert James Jewelry.

You may discontinue using our website and services at any time.

We reserve the right to suspend or terminate access to our website when a user violates these Terms.

Any obligations or liabilities incurred before termination will remain in effect as required by applicable law.

SECTION 17 — ENTIRE AGREEMENT

These Terms of Service, together with our published policies, constitute the agreement between you and Robert James Jewelry regarding your use of our website and services.

They supersede any prior agreements or communications relating to the same subject matter.

Our failure to enforce any provision does not constitute a waiver of our right to enforce that provision later.

SECTION 18 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the State of Florida, United States, except where applicable law requires otherwise.

SECTION 19 — CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service when necessary.

Any changes will be posted on this page, together with an updated revision date when appropriate.

Your continued use of our website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

We encourage customers to review this page periodically.

SECTION 20 — CONTACT INFORMATION

If you have questions about these Terms of Service, our products, or your order, please contact us.

ROBERT JAMES JEWELRY

Email: hello@RobertJamesJewelry.com

Phone: 631-836-3830

Website: www.RobertJamesJewelry.com

Made with Purpose. Made Together.